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Resident Experience Coordinator

4 weeks ago

Chicago, Illinois, United States Waterton Full time
About Waterton

We are a leading real estate investment and management firm with a passion for delivering exceptional Resident Experiences. Our commitment to Investor and Resident service excellence sets us apart, and we strive to exemplify what we call Resitality.

Job Summary

We are seeking a talented Resident Services Coordinator to join our team. As a key member of our community, you will be responsible for responding to resident inquiries and concerns, providing community information, and conducting move-in orientations. Your passion for exceeding resident expectations and providing exceptional customer service will be the driving force behind your success.

Key Responsibilities
  • Respond to resident inquiries and concerns in a timely and professional manner
  • Provide community information and support to residents
  • Conduct move-in orientations and follow up with residents to ensure satisfaction
  • Develop and maintain strong relationships with residents and colleagues
  • Collaborate with the community team to achieve service excellence
Requirements
  • 1+ years of experience in a customer service role
  • High School diploma or equivalent required
  • Strong problem-solving skills and attention to detail
  • Valid driver's license may be required
  • Illinois Leasing Agent license required within 120 days of hire
What We Offer
  • Competitive compensation and incentive program participation
  • Full suite of benefits, including Medical, Dental, 401K, Life, Disability, and pet insurance
  • Generous Paid Time Off and holiday schedules
  • A commitment to life-long learning through internal and external trainings
  • Employee discounts and wellness initiatives
Why Waterton?

We are a company that values our associates and strives to create a positive and supportive work environment. Our Associates embody The Waterton Way, which serves as the roadmap for how we treat each other: Be Nice, Listen and Talk, Own It, Get It Done, and Have Fun. We look for exceptional candidates with the passion and expertise to wow every resident, guest, and investor.