Bilingual Retail Specialist

2 weeks ago


Phoenix, Arizona, United States Asurion Full time
Job Overview

Job Title: Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions In-Store

Sign On Bonus: $2500

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Specialist. As a key member of our customer solutions team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales growth.

Key Responsibilities:

  • Be the face of Asurion and deliver personalized customer experiences
  • Provide technical support and repair services for customer electronic devices
  • Monitor virtual messaging platforms and upsell Asurion home+ products
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams
  • Self-manage and set priorities in a fast-paced environment
  • Through interactions with customers, our experts demonstrate integrity in serving, solving, and selling with expectations to listen to the customer's needs, provide accurate information, and conduct themselves in a way that is consistent with Asurion's values.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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