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Bilingual Customer Experience Representative
2 months ago
We are seeking a highly skilled and bilingual Customer Experience Specialist to join our Adoptions team at our Sunnyslope Campus. As a key member of our team, you will provide exceptional customer service to both internal and external customers, ensuring a positive experience for all visitors to our Campus.
Key Responsibilities:- Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Act as the welcoming committee and first point of contact for visitors to our Campus, providing a warm and welcoming experience.
- Provide administrative support, including answering phones, responding to emails, and completing tasks as assigned.
- Be knowledgeable on all AHS programs and services, providing guidance and resources to customers as needed.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- High school diploma or equivalent required.
- Bilingual English/Spanish required.
- Previous experience in an administrative or receptionist role preferred.
- Excellent written, verbal, and interpersonal communication skills required.
- Proficiency with Microsoft Office and ability to learn other software programs as needed.
- Understanding of retail and cash handling operations.
- Ability to work in a team environment and provide excellent customer service.
The work environment is typical of an office setting, with occasional standing and walking required. The ability to lift up to 25 pounds is necessary. The work environment may include occasional wet floors, animal noises, odors, and dander.
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.
