Bilingual Retail Specialist
1 week ago
LOB: Customer Solutions In-Store
Sign On Bonus: $2500
Are you passionate about helping people and working in a fast-paced environment? Do you have a knack for troubleshooting and repairing electronic devices? We're looking for a skilled Retail Specialist to join our team at Asurion, a global leader in tech solutions. As a Retail Specialist, you'll be the face of our company, delivering exceptional customer experiences and providing technical expertise to our customers.
Key Responsibilities:
- Provide technical support and repair services for customer electronic devices
- Monitor virtual messaging platforms and upsell Asurion home+ products
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Manage inventory and partner with cross-functional teams to deliver programs and processes
- Self-manage and set priorities in a fast-paced environment
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Requirements:
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, based on business needs
- A completed background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
We Offer:
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health
About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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