Customer Service Representative

2 weeks ago


Monroe, Michigan, United States First Merchant's Bank Full time
Position Overview:

First Merchants Bank is in search of a dedicated Customer Service Representative (Teller) to enhance our customer engagement efforts. This role is centered around delivering exceptional service by accurately processing banking transactions and recommending suitable products and services to fulfill the evolving financial needs of our clients.

Key Responsibilities:
  • Deliver Outstanding Customer Service:
    • Address customer requests for banking transactions efficiently.
    • Resolve customer inquiries and challenges with effective solutions.
    • Foster customer loyalty and advocate for their needs.
  • Support Banking Center Operations:
    • Manage cash balancing, daily transactions, vault, and ATM operations.
    • Ensure compliance with regulations and reporting standards.
    • Adhere to information security policies and verification procedures to safeguard customer privacy.
    • Assist in the opening and closing procedures of the banking center.
  • Engage in a Sales-Driven Environment:
    • Promote bank products and services, making customer referrals as needed.
    • Maintain comprehensive knowledge of all bank offerings.
    • Participate in regular meetings and coaching sessions to enhance performance.
Qualifications:
  • High School Diploma or Equivalent.
  • Minimum of 3 months experience in sales, cash handling, or a related field.
What We Offer:
  • Competitive Base Pay PLUS Bonuses
  • Comprehensive Benefits Package
About First Merchants Bank:

At First Merchants, we are committed to being a meaningful presence in the communities we serve. Our Vision, Mission, and Team statements reflect our dedication to authentic service and financial wellness for diverse communities.

Our Vision: To enhance the financial wellness of the diverse communities we serve.

Our Mission: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team: We are a dynamic group of colleagues with varied experiences and perspectives, united by a passion for making a positive impact. We value inclusion and belonging in our workplace.

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