Service Technician for Environmental Solutions
1 week ago
The Field Service Technician plays a crucial role in ensuring the optimal performance of our environmental solutions. This position involves a variety of responsibilities aimed at maintaining and enhancing customer satisfaction through effective service delivery.
Key Responsibilities:Duties include, but are not limited to:
- Conducting onsite or in-house testing, maintenance, and installation of company products.
- Performing in-process inspections at partner facilities to ensure compliance with quality standards.
- Providing technical assistance to clients regarding operational and maintenance aspects of equipment.
- Acting as the primary contact for customers on technical and service-related inquiries.
- Diagnosing and troubleshooting both mechanical and electrical issues.
- Identifying the most cost-effective solutions for repairs and resolutions.
- Preparing detailed service reports for both internal stakeholders and external clients.
- Executing general maintenance tasks and addressing less complex issues promptly, while escalating more intricate problems to senior support staff.
EDUCATION/EXPERIENCE:
- Preferred 2-3 years of relevant experience, though not mandatory.
- High school diploma or GED required.
- Proficient in troubleshooting, testing, repairing, and servicing technical equipment.
- Ability to interpret mechanical blueprints and electrical schematics.
- Skilled in using standard hand and power tools.
- Willingness to travel up to 50% as needed.
- Proficient in English, both spoken and written.
- Competent in basic computer applications such as MS Word, Excel, and PowerPoint.
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