Service Technician Specialist

1 week ago


Monroe, Michigan, United States MONROE ENVIRONMENTAL Full time
Job Overview

As a Field Service Technician at MONROE ENVIRONMENTAL, you will play a crucial role in ensuring the functionality and reliability of our products. Your responsibilities will encompass a variety of tasks that are essential for maintaining high standards of service and customer satisfaction.

Key Responsibilities:

Your duties will include, but are not limited to:

  • Conducting onsite or in-house operations for the servicing, repair, and installation of company products.
  • Performing in-process inspections at subcontractor facilities to ensure compliance with quality standards.
  • Providing technical assistance to customers regarding the operational and maintenance aspects of equipment.
  • Acting as a primary contact for customers on technical and service-related inquiries.
  • Diagnosing and troubleshooting both mechanical and electrical failures effectively.
  • Identifying the most cost-effective solutions for repairs and resolutions.
  • Preparing detailed service reports for both internal and external stakeholders.
  • Executing general maintenance tasks and addressing less complex issues promptly, while escalating more complex problems to higher levels of support.
Qualifications:

To be successful in this role, candidates should possess the following:

  • A minimum of 2-3 years of relevant experience is preferred, though not mandatory.
  • A high school diploma or GED is required.
  • Proficiency in troubleshooting, testing, repairing, and servicing technical equipment.
  • Ability to interpret mechanical blueprints and electrical schematics.
  • Competence in using standard hand and power tools.
  • Willingness to travel up to 50% as needed.
  • Strong English literacy skills, both spoken and written.
  • Basic computer skills, including familiarity with MS Word, Excel, and PowerPoint.


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