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Team Operations Supervisor

2 months ago

Boston, Massachusetts, United States Chick-fil-A Main Street FSR Full time
Job Overview

Position Title: Shift Manager

Role Summary:

The Shift Manager plays a pivotal role in delivering exceptional service by guiding the team and ensuring operational excellence while mentoring team members in the core values of Chick-fil-A. This position encompasses essential leadership responsibilities necessary for the smooth functioning of daily operations. Compensation starts at $16 per hour.

Key Qualifications:

  • Prior experience in a leadership role within an operational setting.
  • Demonstrated ability to:
    • Maintain a positive and motivating demeanor.
    • Execute tasks with a commitment to quality and accuracy.
    • Utilize constructive feedback as a tool for personal and team growth.
    • Develop innovative strategies to enhance operational efficiency, team spirit, and problem-solving capabilities.
    • Commit to excellence: Consistently perform tasks correctly and with integrity.

Core Responsibilities:

  • Lead with Integrity: Ensure adherence to correct procedures and promote the core values of Chick-fil-A.
  • Set an Example: As a leader, provide exemplary service and guide others in line with Chick-fil-A's culture, establishing clear expectations for the team.
  • Embrace Humility, Hunger, and Intelligence:
    • Humble: Understand that leadership is about service.
    • Hungry: Seek additional responsibilities and opportunities for learning.
    • Smart: Exercise sound judgment in team interactions and guest relations.
  • Drive Operational Excellence:
    • Maintain situational awareness within the restaurant and engage actively with the team.
    • Formulate and implement strategies to ensure team success.
    • Assist the team in overcoming challenges to optimize efficiency and quality.
    • Continuously assess operations, focusing on team performance, service speed, food quality, and cleanliness.
    • Regularly communicate objectives and feedback to the team.
  • Management Duties: Based on daily assignments
    • Oversee cash management and record financial transactions.
    • Continuously monitor food safety standards.
    • Conduct daily evaluations of food safety and quality.
    • Ensure proper handling, cleaning, and storage of all equipment and supplies.
    • Uphold all team policies and ensure accountability among team members.
    • Be prepared to open or close the restaurant as needed.

Essential Attributes:

  • Integrity
  • Service-oriented mindset
  • Collaborative spirit
  • Effective communication skills
  • Flexible scheduling availability
  • Reliability

About Our Team:

At Chick-fil-A Main Street, we are a community of dedicated individuals who strive for success through our mission of "Serving Suffolk with a Caring Heart." Building strong relationships within our team and the community is fundamental to our success.

Our Core Values:

  • Integrity
  • Teamwork
  • Innovation
  • Empowerment
  • Influence

Expectations of Our Team:

  • Maintain a positive and supportive environment.
  • Demonstrate a strong work ethic.
  • Embrace accountability.
  • Celebrate achievements.
  • Foster a welcoming atmosphere.

What We Offer:

  • A supportive and engaging team environment.
  • Discounted meals during breaks.
  • Flexible scheduling options.
  • Opportunities for scholarships.
  • Competitive compensation and benefits.
  • Paid time off for full-time employees.

We are committed to recognizing and celebrating the growth and advancement of our team members. All positions encourage personal development, skill enhancement, and the pursuit of new challenges. Leadership opportunities are available for those who demonstrate a commitment to growth and a passion for serving the community.

About Chick-fil-A:

Chick-fil-A operates one of the largest fast-food chains specializing in chicken dishes, with over 2000 locations across 47 states. Founded in 1946 by Truett Cathy, the chain has a long-standing tradition of being closed on Sundays to prioritize family time, a practice we continue to uphold today.

At Main Street, we honor Mr. Cathy's legacy and strive to fulfill his vision: "To glorify God by being a faithful steward of all that is entrusted to us and to positively influence everyone who interacts with Chick-fil-A" in a culture that values honor, dignity, and respect.