Operations Supervisor

3 days ago


Boston, Massachusetts, United States HomeSafe Alliance Full time
About the Role

HomeSafe Alliance is seeking a highly skilled and motivated Operations Supervisor to join our team. As a key member of our international relocation team, you will be responsible for coordinating the movement of household goods and personal effects for U.S. military personnel and their families.

Key Responsibilities
  • Foster a team-oriented work environment and maintain positive relationships with international suppliers, including transporters, consolidators, and customs brokers.
  • Create and maintain a team-oriented work environment and maintain positive relationships with booking coordinators, lift van associates, and customs coordinators.
  • Manage directly the coordinators handling the designated international activity.
  • Liaise with Customer Care counterparts to ensure service excellence is rendered to customers moving under the GHC.
  • Provide consolidated oversight and management of coordinators under supervision.
  • Monitor international operations and perform coordination to ensure compliance with the GHC PWS requirements.
  • Develop and implement forwarding and move management processes for the efficient performance of the coordination teams.
Requirements
  • Must be a U.S. citizen due to contractual requirements.
  • Undergraduate degree or equivalent experience in lieu of education.
  • Minimum 5+ years directly related experience in General Freight Forwarding, preferred HHG Moving.
  • Ability to read, interpret documents, and apply safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to prepare routine reports and correspondence.
  • Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Paid time off (PTO) - three weeks of PTO for newly hired employees.
  • 401(k).
  • Health and Wellness Programs.
  • Disability, Life, and AD&D insurance.
  • Employee Support program.
  • Family Support: Bright Horizons, child and elder care services, Teladoc Medical Experts, second opinion program, Travel Accident & Medical, TRICARE Supplement Plan, Voluntary Benefit Plans, and more.
Inclusion and Diversity at HomeSafe Alliance

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company.

We understand that by embracing differences and working together, we are more innovative, more resilient, and safer.


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