Patient Care Coordinator
2 weeks ago
Position Overview:
Core Values: Patient First | Compassion | Accountability | Trust | Teamwork | Development
With over 50 years of dedication to delivering top-tier medical, surgical, and aesthetic dermatological services, Anne Arundel Dermatology has brought together a distinguished team of dermatologists across the Mid-Atlantic and Southeastern regions. Our organization boasts over 250 clinicians and more than 110 locations across 7 states, and we are continuously expanding our team with skilled professionals.
Why Choose Anne Arundel Dermatology?
We are devoted to ongoing training and professional development for our medical staff and support teams. Our commitment to staying abreast of the latest advancements in dermatology includes active participation in research, the introduction of innovative treatments, and the implementation of new medications and preventive strategies. Joining Anne Arundel Dermatology means more than just employment; it offers extensive hands-on training and opportunities for long-term career advancement.
Key Responsibilities:Role Summary: As a Scheduling Coordinator, you will support the leadership teams of the Patient Service Center and clinical departments, as well as assist our patients by managing various digital communication systems, troubleshooting issues, and enhancing our cosmetic services program. This position is remote and requires flexible scheduling to accommodate patient and practice demands.
Primary Duties:
- Act as a co-administrator for the Relatient system.
- Facilitate the Everseat appointment confirmation process.
- Develop and disseminate cosmetic job aids, protocols, and policies.
- Monitor both live and recorded calls, providing feedback based on an established quality assurance program.
- Coordinate PSC support with various practice locations.
- Create and maintain documentation to support PSC scheduling processes.
- Contribute to the development and delivery of new hire training materials.
- Assist in managing PSC job aids, training content, and documented resources.
- Support various projects as assigned by the Vice President of Call Center Operations.
- Perform additional duties as assigned by management.
Education and Experience:
- Experience with patient management databases/CRMs (preferably NextGen and/or EMA).
- Familiarity with AAD communication tools: Solution Reach and Everseat.
- A minimum of 3 years of experience within the AAD PSC or a local office.
- At least 3 years of experience in a call center environment.
Essential Skills:
- Strong attention to detail, particularly in professional writing.
- Dependable and consistent in performance.
Physical Requirements:
- Extended periods of sitting at a desk and using a computer.
- Ability to lift up to 15 pounds occasionally.
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