Patient Care Coordinator

2 weeks ago


Linthicum Heights, Maryland, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional service for our patients and our team members.

Core Values: Patient First | Compassion | Accountability | Trust | Collaborative Teamwork | Professional Growth

With over 50 years of experience, our mission is to deliver the highest quality and comprehensive range of medical, surgical, and aesthetic dermatological services. We have assembled a distinguished team of dermatologists across the Mid-Atlantic and Southeastern regions, with more than 250 clinicians and over 110 locations.

Why Choose Anne Arundel Dermatology?

We are dedicated to ongoing training and education for our staff and physicians. Our team stays abreast of the latest advancements in dermatology, including research, innovative treatments, and preventive care strategies. Joining us means finding more than just a job; it’s an opportunity for hands-on training and long-term career advancement.

Key Responsibilities:
Job Summary: As a Scheduling Coordinator, you will support the leadership of the Patient Service Center and assist in managing our digital communication systems, identifying issues, and providing solutions to enhance our cosmetic program. This role offers flexibility in scheduling to meet patient and practice demands.

Essential Duties:

  • Act as a co-administrator for the Relatient system.
  • Facilitate the Everseat appointment confirmation process.
  • Maintain and disseminate cosmetic job aids, protocols, and policies.
  • Monitor both live and recorded calls, providing feedback through an established quality assurance program.
  • Coordinate PSC support with various practice locations.
  • Create and manage documentation to support PSC scheduling processes.
  • Contribute to the development and delivery of new hire training materials.
  • Assist in managing PSC job aids, training resources, and documentation.
  • Support various projects as assigned by the Vice President of Call Center Operations.
  • Perform additional duties as required by management.

Qualifications:
Education and Experience:

  • Experience with patient management databases/CRMs (preferably NextGen and/or EMA).
  • Familiarity with AAD communication tools: Solution Reach and Everseat.
  • A minimum of 3 years of experience within the AAD PSC or a local office.
  • At least 3 years of experience in a call center environment.

Required Skills and Abilities:

  • Strong attention to detail, particularly in professional writing.
  • Dependable and consistent in performance.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting of up to 15 pounds.


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