Patient Care Coordination Specialist

2 weeks ago


Linthicum Heights, Maryland, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional service for our patients and our team members.

Core Values: Patient First | Compassion | Accountability | Trust | Collaborative Teamwork | Professional Growth

With over 50 years of dedication to delivering the highest quality of comprehensive medical, surgical, and aesthetic dermatological care, Anne Arundel Dermatology has built a team of the most skilled dermatologists across the Mid-Atlantic and Southeastern regions. Our organization boasts a network of over 250 clinicians and more than 110 locations, and we are continuously expanding our talented workforce.

Why Consider a Career with Us?

We are deeply committed to ongoing education and training for our medical professionals and support staff. Staying at the forefront of dermatological advancements, including research, innovative treatments, and preventive care methods, is essential to our mission. Joining Anne Arundel Dermatology means embarking on a career path that offers extensive hands-on training and long-term growth opportunities.

Key Responsibilities:

Role Summary: As a Scheduling Coordinator, you will play a vital role in supporting the leadership teams of the Patient Service Center and clinical operations, as well as enhancing the experience of our patients. This position involves managing various digital communication systems, troubleshooting issues, and providing support for our cosmetic services program. Flexibility in scheduling is required to meet the needs of our patients and practices.

Primary Duties:

  • Act as a co-administrator for the Relatient system.
  • Assist in the appointment confirmation process using Everseat.
  • Maintain and disseminate cosmetic job aids, protocols, and policies.
  • Monitor both live and recorded calls, offering constructive feedback through an established quality assurance program.
  • Coordinate PSC support with various practice locations.
  • Create and manage documentation to facilitate PSC scheduling processes.
  • Contribute to the development and delivery of training materials for new hires.
  • Assist in managing PSC job aids, training resources, and documentation.
  • Support additional projects as assigned by the Vice President of Call Center Operations.
  • Perform other related duties as assigned by management.
Qualifications:

Education and Experience:

  • Proficiency with patient management databases/CRMs, preferably NextGen and/or EMA.
  • Familiarity with AAD communication tools such as Solution Reach and Everseat.
  • A minimum of 3 years of experience within the AAD Patient Service Center or a local office.
  • At least 3 years of experience in a call center environment.

Essential Skills and Abilities:

  • Strong attention to detail, particularly in professional writing.
  • Dependable and sets a standard for consistency.

Physical Requirements:

  • Ability to sit for extended periods while working at a computer.
  • Must be capable of lifting up to 15 pounds occasionally.


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