Field Service Technician

2 weeks ago


San Jose, California, United States Prosum Full time

Position Overview: Prosum is seeking a dedicated Field Service Engineer to deliver exceptional engineering services to our clients. This role encompasses a hybrid work model, allowing for a combination of office, client site, and remote work.

Qualifications:

  • Must possess an Engineering Degree.
  • 1-5 years of practical experience in the field.

Key Responsibilities:

  • Respond to service inquiries from clients, assessing their needs and providing appropriate solutions.
  • Conduct troubleshooting for complex products and issues.
  • Perform preventative maintenance on company products to ensure optimal performance.
  • Establish and manage local maintenance services, acting as a liaison between clients and the applications programming team for any necessary adjustments.
  • Engage in market research to understand customer applications of our products.
  • Prepare and submit application reports to management promptly.
  • Support sales initiatives and foster strong relationships with clients.
  • Participate in sales meetings as required.
  • Provide training and guidance to fellow field service engineers as needed.
  • Timely submission of various reports, including service, weekly, and expense reports.

Preferred Skills:

  • Experience with optical or camera systems.
  • Familiarity with cleanroom environments.
  • Technical expertise in mechanical, electrical, laser systems, robotics, and mirrors is advantageous.

Benefits:

  • Join a growing company with a diverse customer base.
  • Over 30 openings available across multiple locations.
  • Comprehensive benefits package covering 100% of health benefits.
  • 35-hour work week with overtime for additional hours worked.


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