Field Service Technician
2 weeks ago
Position Overview: Prosum is seeking a dedicated Field Service Engineer to deliver exceptional engineering services to our clients. This role encompasses a hybrid work model, allowing for a combination of office, client site, and remote work.
Qualifications:
- Must possess an Engineering Degree.
- 1-5 years of practical experience in the field.
Key Responsibilities:
- Respond to service inquiries from clients, assessing their needs and providing appropriate solutions.
- Conduct troubleshooting for complex products and issues.
- Perform preventative maintenance on company products to ensure optimal performance.
- Establish and manage local maintenance services, acting as a liaison between clients and the applications programming team for any necessary adjustments.
- Engage in market research to understand customer applications of our products.
- Prepare and submit application reports to management promptly.
- Support sales initiatives and foster strong relationships with clients.
- Participate in sales meetings as required.
- Provide training and guidance to fellow field service engineers as needed.
- Timely submission of various reports, including service, weekly, and expense reports.
Preferred Skills:
- Experience with optical or camera systems.
- Familiarity with cleanroom environments.
- Technical expertise in mechanical, electrical, laser systems, robotics, and mirrors is advantageous.
Benefits:
- Join a growing company with a diverse customer base.
- Over 30 openings available across multiple locations.
- Comprehensive benefits package covering 100% of health benefits.
- 35-hour work week with overtime for additional hours worked.
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