Field Service Technician

2 weeks ago


San Jose, California, United States Prosum Full time

Overview: Prosum is actively seeking a skilled Field Service Engineer to contribute to our dynamic team. This position offers a hybrid work environment, allowing for a combination of in-office, client site, and remote work.

Qualifications:

  • Engineering Degree Required
  • 1-5 Years of Practical Experience

Key Locations:

  • San Jose, CA
  • Durham, NC

Benefits:

  • Rapidly expanding company with a growing customer base
  • Over 30 positions available across multiple states
  • Exceptional benefits package (100% coverage)
  • 35-hour work week with overtime for additional hours

Job Responsibilities:

  • Conduct field service engineering tasks independently for Prosum clients.
  • Troubleshoot complex products and issues effectively.

Essential Duties:

  • Respond to service inquiries from clients.
  • Assess client needs or issues and provide appropriate solutions.
  • Offer remote consultation and guidance, or schedule on-site repairs as necessary.
  • Perform routine maintenance on Prosum products.
  • Establish and oversee local maintenance services.
  • Act as a liaison between clients and application programmers for any application changes.
  • Analyze market demands and customer applications for Prosum products.
  • Timely submission of application reports to management.
  • Support sales initiatives and foster strong client relationships.
  • Participate in sales meetings as required.
  • Provide training to fellow field service engineers as needed.
  • Submit various reports, including service, weekly, and expense reports, promptly to management.

Preferred Qualifications:

  • Experience with optical or camera systems.
  • Familiarity with cleanroom environments.
  • Technical expertise in mechanical, electrical, laser, robotics, and mirror systems is advantageous.


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