Field Service Technician
2 weeks ago
Overview: Prosum is actively seeking a skilled Field Service Engineer to contribute to our dynamic team. This position offers a hybrid work environment, allowing for a combination of in-office, client site, and remote work.
Qualifications:
- Engineering Degree Required
- 1-5 Years of Practical Experience
Key Locations:
- San Jose, CA
- Durham, NC
Benefits:
- Rapidly expanding company with a growing customer base
- Over 30 positions available across multiple states
- Exceptional benefits package (100% coverage)
- 35-hour work week with overtime for additional hours
Job Responsibilities:
- Conduct field service engineering tasks independently for Prosum clients.
- Troubleshoot complex products and issues effectively.
Essential Duties:
- Respond to service inquiries from clients.
- Assess client needs or issues and provide appropriate solutions.
- Offer remote consultation and guidance, or schedule on-site repairs as necessary.
- Perform routine maintenance on Prosum products.
- Establish and oversee local maintenance services.
- Act as a liaison between clients and application programmers for any application changes.
- Analyze market demands and customer applications for Prosum products.
- Timely submission of application reports to management.
- Support sales initiatives and foster strong client relationships.
- Participate in sales meetings as required.
- Provide training to fellow field service engineers as needed.
- Submit various reports, including service, weekly, and expense reports, promptly to management.
Preferred Qualifications:
- Experience with optical or camera systems.
- Familiarity with cleanroom environments.
- Technical expertise in mechanical, electrical, laser, robotics, and mirror systems is advantageous.
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