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Field Service Scheduler

2 months ago

San Jose, California, United States Performance Systems Integration LLC Full time
Job Overview

We are seeking a Scheduling Administrator to become a vital part of our organization.

The Scheduling Administrator will oversee the direct coordination and management of daily schedules for Field Technicians who provide fire protection services to a diverse clientele. Key responsibilities include efficient scheduling and dispatching of technicians to ensure all customer commitments are fulfilled in accordance with PSI efficiency standards.

After successful training, a flexible hybrid work schedule may be available, allowing for 1-2 days of remote work and 3-4 days in the office each week.

Compensation ranges from $25 to $30 per hour, based on relevant skills and experience.

Key Responsibilities:

Scheduling Duties

  • Create and organize service and inspection appointments with clients using our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.
  • Analyze daily reports to ensure technician schedules (including jobs and travel time) meet productivity benchmarks.
  • Maintain a list of jobs with flexible service windows to quickly adjust technician schedules in response to unexpected changes.
  • Handle emergency service requests and redirect technicians based on their location, availability, and necessary skillset.
  • Provide assistance to technicians and clients regarding scheduling inquiries, escalating issues to management when necessary.

Communication Responsibilities

  • Uphold PSI customer service standards through proactive communication via Field Service Management software, phone, and email.
  • Ensure clients have a clear understanding of our service fees.
  • Collaborate closely with technicians, managers, and other internal stakeholders, effectively relaying information between clients and the team.
  • Respond to client inquiries regarding inspections, repairs, and emergency services.
  • Ensure all necessary information for technicians to complete their tasks is current in the Field Service Management software.
  • Confirm that all client information required for invoicing is accurate at the time of scheduling (billing contact, purchase order, etc.).

Additional Duties

  • Other responsibilities may include basic administrative tasks, reviewing inspection and compliance reports, providing quotes for emergency service rates, and participating in related special projects as assigned.

Qualifications:

  • High School Diploma or GED required.
  • Associate or bachelor's degree preferred.
  • At least 1 year of administrative experience.
  • Scheduling and/or dispatching experience is preferred but not mandatory.
  • Familiarity with fire life safety or similar industries is advantageous.
  • Proficient computer and software skills, including Microsoft Office, CRM, ERP, and work order management systems.
  • Proven customer service skills and professional demeanor.

The above information is intended to outline the general nature and level of work for this position and is not an exhaustive list of all responsibilities, duties, and skills required. The incumbent may be expected to perform additional tasks as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety sector, serving clients across multiple states. We offer a comprehensive range of Fire & Life Safety programs and services, including monitoring, testing, inspections, system maintenance, installations, and compliance consultations. Our commitment to our employees is reflected in our belief that by taking care of our team, we can better serve our customers.

Benefits of Joining Us:

  • Medical, Dental, and Vision Plans.
  • Company-paid Life and Long-Term Disability Insurance.
  • Health Savings Account with generous company contributions.
  • Flexible Spending Accounts for Medical and Dependent Care.
  • Employee Assistance Program.
  • Paid Time Off (PTO) plan.
  • 10 paid holidays annually.
  • Safe Harbor 401(k) Retirement Plan with competitive company matching.
  • Training and Development Programs.

Candidates selected for this role will undergo a background check and, if applicable, a DMV record check and pre-employment drug screening once a signed offer is received.

Performance Systems Integration and its affiliates are Equal Employment Opportunity employers. We are dedicated to making employment decisions based on business needs, job requirements, and individual qualifications without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, family status, or any other legally protected characteristics.