Field Service Technician, X-Ray Products Specialist

1 week ago

San Jose, California, United States Nikon Metrology, Inc. Full time
Job Description:

Nikon Metrology, Inc. is seeking highly skilled Field Service Technicians to demonstrate their expertise on installations, maintenance, repairs, and upgrades specific to the Nikon Metrology X-ray product line.

Key Responsibilities:
  • Perform system installations, preventive maintenance, upgrades, and troubleshooting.
  • Provide technical product services for Nikon Metrology X-ray products in line with the company's standard operating procedure.
  • Perform product maintenance and software training as necessary.
  • Responsible for the return of parts and tools from site upon completion of work.
  • Maintain assigned service equipment and tools and provide inventory reports as needed.
  • Submit Timesheets, expense reports, Service reports, and associated documentation in a timely manner.
  • Submit radiation dosimetry data periodically in line with company policy.
  • Must have proven knowledge and experience with X-ray subsystems.
  • Always represent Nikon Metrology, Inc. in a professional manner.
Sales Support:
  • Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
  • Assist sales with setup and teardown of equipment for trade shows.
  • Support the technical sales of new products or services.
  • Promote service contracts and other service offerings to customers.
Qualifications:
  • Electrical, electronic, and mechanical skills.
  • 2-year technical degree and a minimum of 4 years' experience in a technical role or >6 years' experience in a technical role.
  • Must have strong verbal and written communication skills.
  • Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's.
Functional Competencies:
  • Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
  • Ability to communicate well and appropriately in a customer-facing environment.
  • Entry-level MS Office Skills (Word, Outlook, Excel, PowerPoint).
  • Ability to read and understand schematics and drawings.
  • Ability to integrate and troubleshoot computer hardware and software.
  • Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.
Working Environment/Physical Requirements:
  • 80%+ travel, domestic and limited international.
  • Ability to lift up to 50 pounds.
  • Able to access tight spaces as required such as inside the cabinet.

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