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Field Service Operations Manager

2 months ago

San Jose, California, United States National Guard Employment Network Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Field Service Manager to lead our team of field professionals in delivering exceptional customer service and ensuring the highest level of quality in our field operations.

Key Responsibilities:

  • Support new employees through comprehensive training and development programs
  • Demonstrate and coach behaviors that ensure quality customer service and adherence to safety standards
  • Train existing installers/technicians on changing processes, procedures, and technologies
  • Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improve team and individual performance by working hands-on alongside the technicians
  • Manage fleet-related processes, including vehicle maintenance and upkeep
  • Address escalated customer and/or employee issues

Requirements:

  • High School diploma, college degree preferred but not required
  • Strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely
  • Willingness to work flexible hours, including 45+ hours a week, including weekends

Compensation and Benefits:

  • Competitive salary range: $72,000.00/Year - $90,000.00/Year
  • Flexible health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan