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X-Ray Product Line Field Service Specialist

2 months ago

San Jose, California, United States Nikon Metrology, Inc. Full time
Job Summary

Nikon Metrology, Inc. is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, repairing, and upgrading Nikon Metrology X-ray products.

Key Responsibilities
  • Field Service
    • Perform system installations, preventive maintenance, upgrades, and repairs.
    • Troubleshoot system failures and perform necessary corrective actions.
    • Provide technical product services for Nikon Metrology X-ray products in line with the company's standard operating procedure.
    • Perform product maintenance and software training as necessary.
    • Responsible for the return of parts and tools from site upon completion of work.
    • Maintain assigned service equipment and tools and provide inventory reports as needed.
    • Submit Timesheets, expense reports, Service reports, and associated documentation in a timely manner.
    • Submit radiation dosimetry data periodically in line with company policy.
  • Sales Support
    • Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
    • Assist sales with setup and teardown of equipment for trade shows.
    • Support the technical sales of new products or services.
    • Promote service contracts and other service offerings to customers.
  • Ancillary Responsibilities
    • In-house testing and repairs of spare parts and systems.
Requirements
  • Essential
    • Electrical, electronic, and mechanical skills.
    • 2-year technical degree and a minimum of 4 years' experience in a technical role or >6 years' experience in a technical role.
    • Must have strong verbal and written communication skills.
    • Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's.
  • Desirable
    • Ability to demonstrate board level fault finding.
Working Environment/Physical Requirements
  • 80%+ travel, domestic and limited international.
  • Ability to lift up to 50 pounds.
  • Able to access tight spaces as required such as inside the cabinet.