Guest Services Coordinator

2 weeks ago


Concord, New Hampshire, United States The Concord Plaza Hotel Full time
Job Overview

The Concord Plaza Hotel is seeking a dedicated and friendly front desk receptionist to provide outstanding service to our guests. In this part-time role, you will be the first point of contact for visitors, ensuring a smooth check-in and check-out process while addressing any inquiries or requests they may have.

Compensation:

$18 - $20 hourly

Key Responsibilities:
  • Respond to incoming calls and assist guests with their needs, both in-person and online, regarding reservations, rates, amenities, and special requests.
  • Coordinate with housekeeping to guarantee that guest rooms are prepared and ready for arrival.
  • Greet each guest warmly, manage their check-in and check-out procedures, and provide accurate room keys and assignments.
  • Address and resolve customer complaints effectively.
  • Maintain accurate records of guest information and perform essential bookkeeping tasks.
Required Qualifications:
  • Strong customer service and interpersonal skills, with excellent organizational and time management abilities.
  • Familiarity with Microsoft Office and reservation management software.
  • Proficient in handling phone calls and managing stressful situations.
  • Preferred experience of at least one year in the hospitality sector as a front desk agent or in a similar role.
  • High school diploma, GED, or equivalent educational background.
About The Concord Plaza Hotel

Our hotel features 323 rooms and is conveniently located near various attractions, providing a welcoming atmosphere for all guests.



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