Guest Services Coordinator
2 weeks ago
The Concord Plaza Hotel is seeking a dedicated and friendly front desk receptionist to provide outstanding service to our guests. In this part-time role, you will be the first point of contact for visitors, ensuring a smooth check-in and check-out process while addressing any inquiries or requests they may have.
Compensation:$18 - $20 hourly
Key Responsibilities:- Respond to incoming calls and assist guests with their needs, both in-person and online, regarding reservations, rates, amenities, and special requests.
- Coordinate with housekeeping to guarantee that guest rooms are prepared and ready for arrival.
- Greet each guest warmly, manage their check-in and check-out procedures, and provide accurate room keys and assignments.
- Address and resolve customer complaints effectively.
- Maintain accurate records of guest information and perform essential bookkeeping tasks.
- Strong customer service and interpersonal skills, with excellent organizational and time management abilities.
- Familiarity with Microsoft Office and reservation management software.
- Proficient in handling phone calls and managing stressful situations.
- Preferred experience of at least one year in the hospitality sector as a front desk agent or in a similar role.
- High school diploma, GED, or equivalent educational background.
Our hotel features 323 rooms and is conveniently located near various attractions, providing a welcoming atmosphere for all guests.
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Guest Services Coordinator
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