Guest Ambassador Supervisor

2 weeks ago


Concord, New Hampshire, United States Live Nation Worldwide, Inc. Full time

Job Title: Guest Ambassador Supervisor

Company: Live Nation Worldwide, Inc.

The Guest Ambassador Supervisor at Live Nation Worldwide, Inc. is responsible for overseeing and coordinating the activities of the Guest Ambassador team within the venue. This role involves providing exceptional guest service, leading and training staff, and ensuring compliance with venue policies and safety regulations.

Key Responsibilities:

  • Direct and supervise Guest Ambassador staff and other employees to ensure seamless event execution.
  • Provide exceptional guest service by greeting and assisting guests, ensuring a positive experience.
  • Train staff on event details, including venue layout, event schedules, and emergency procedures.
  • Assist with managing breaks and compliance with venue policies, maintaining a safe and healthy work environment.
  • Oversee work assignments and productivity of staff, ensuring efficient use of resources.
  • Participate in the venue's sustainability program, promoting eco-friendly practices and reducing waste.
  • Close the venue at the end of the show, ensuring all areas are secure and ready for the next event.
  • Assign and schedule team members to duties, ensuring adequate coverage and minimizing downtime.

Requirements:

  • High School Diploma or equivalent, with a focus on customer service or a related field.
  • Minimum 2 years of Guest Service and communications experience, preferably in a fast-paced event environment.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Excellent communication skills, with the ability to effectively train and lead staff.
  • Ability to work as part of a team, collaborating with colleagues to achieve common goals.
  • Physical ability to walk, climb stairs, lift over 50 lbs, and sit occasionally, with a focus on maintaining a safe and healthy work environment.


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