Hospitality Services Director

6 days ago

Concord, New Hampshire, United States Centennial Hotel Granite Restaurant & Bar Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Manager to lead our front of house team at the Centennial Hotel and Granite Restaurant & Bar. As a key member of our management team, you will be responsible for overseeing all aspects of food and beverage operations, including service staff management, customer relations, and financial performance.

Key Responsibilities
  • Service Staff Management:
    • Directly manage service staff, including interviewing, hiring, training, coaching, reviews, scheduling, discipline, motivation, and terminations.
    • Create and maintain relationships with clients and guests in our restaurant, bar, room service, and banquet areas.
  • Customer Relations:
    • Create and maintain an exceptional guest experience while motivating and training our staff to provide a 'Delight and Surprise' atmosphere.
    • Lead the team to ensure outstanding internal and external customer service standards.
  • Financial Performance:
    • Take responsibility for the financial success of the F&B department, including budgets, labor management, creating cost controls, forecasting, efficient inventory management, controlling expenses, and creating inventive promotions to develop revenue streams.
    • Maintain all Point of Sale (POS) systems, including updating pricing, making adjustments, entering specials, maintaining counts, and using the time clock system.
  • Beverage Program:
    • Take ownership of the beverage program, including creating and developing drink menus, vendor relations, bar inventory and controls, and other related tasks.
  • Health, Sanitation, Safety, and Security:
    • Supervise all health, sanitation, safety, and security laws, policies, and procedures in all F&B departments and the hotel.
Requirements
  • 2+ years of recent restaurant supervisor/management experience.
  • Banquet or hotel F&B experience is a plus.
  • Prior experience in the New England region, familiar with the New Hampshire market and clientele.
  • Ability to expedite, greet, and host guests, and act as a server as needed.
  • Proficient in MS Office, with intermediate to advanced skill level using Outlook, Word, and Excel programs.
  • Instinctive computer skills, quickly able to adapt and learn new technologies such as Open Table, Toast POS, Avero, and other web-based portals.
  • Proven ability to control costs pursuant to the annual operating budget.
  • Must have excellent verbal and written communication skills.
  • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast-paced and demanding environment while maintaining calmness, composure, and hospitality.
  • Must have flexibility with schedule to include evenings and weekends.
  • Ability to furnish appropriate state-mandated certifications (TIPS, ServSafe, CPR, Allergy Awareness, etc.).

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