Parking Services Attendant
2 months ago
Position: Parking Services Attendant
Company: Reimagined Parking
Pay Rate: $17 per hour
The Parking Services Attendant plays a crucial role in ensuring the secure and efficient management of guest vehicles while providing exceptional service that surpasses expectations. This position requires prompt responses to customer requests and fostering positive interactions with all visitors at the designated location.
Key Responsibilities
- Oversee the complete valet process, including key retrieval, vehicle collection for waiting guests, and issuing tickets or utilizing electronic devices for customer information.
- Enhance customer satisfaction and loyalty by establishing rapport, addressing inquiries, and offering directions as needed.
- Serve as a courteous representative of the company by engaging with guests, opening vehicle doors, and assisting with unloading.
- Implement vehicle safety and security protocols, manage traffic flow, and inspect vehicles for any damage, reporting incidents to designated leadership.
- Handle financial transactions by collecting applicable fees and reconciling revenue at the end of shifts.
- Welcome guests upon arrival, assist with unloading, and ensure a smooth check-in process.
- Safely park vehicles in designated areas, maintaining operational standards.
- Conduct thorough inspections of vehicles for pre-existing damage, accurately documenting details.
- Efficiently retrieve vehicles for guests, providing assistance with luggage or personal items as necessary.
- Deliver outstanding customer service, responding to inquiries in a professional manner and providing helpful directions.
- Direct traffic, set up barricades, and coordinate towing services when required.
- Promptly report any incidents or claims to the Operations Manager or Shift Lead.
- Collect and manage fees for services rendered.
- Assist in reconciling end-of-shift revenue against ticket distribution as needed.
- Maintain professional communication with guests, clients, and team members at all times.
Qualifications
- Must be at least 18 years old.
- Possess a valid driver's license.
- Demonstrate excellent customer service and communication skills.
- Ability to communicate effectively with guests.
- Maintain an acceptable driving record and motor vehicle report (MVR).
- Quick learner with sound decision-making skills in fast-paced environments.
- Ability to operate vehicles requiring normal coordination.
- Capable of walking or running for extended periods during shifts.
- Previous experience in valet services is preferred.
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Generous Employer Match and Immediate Vesting.
- Generous Paid Time Off (PTO).
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