Service Coordinator

1 day ago


Marquand, Missouri, United States Ferrellgas Full time
{"title": "Service Coordinator", "description": "Overview

Ferrellgas is a leading employer in America, recognized by Forbes as one of the Best Employers in 2017. We are seeking a Service Coordinator to join our team, responsible for providing exceptional customer service and ensuring the efficient routing of service work.

Responsibilities
  • Perform daily operations of service routing and scheduling, monitoring operational process compliance and productivity.
  • Maintain accurate databases of planning and regulatory requirements for each county and municipality.
  • Serve as primary point of contact for project communications, proactively communicating with customers throughout the project.
  • Notify CSM and DMs of regulatory requirements prior to initiating each site plan.
  • Ensure site plans are completed, collected, and filed on shared folders, evaluating for accuracy and legitimacy.
  • Initiate communication to prompt permitting process, communicating with customers on lead times.
  • Maintain and publish proficient timelines for each project.
  • Request utility surveys to avoid timely installation delays.
  • Submit tank set service orders according to project timeline and service reservation calendar.
  • Obtain approval from CSM for applicable pricing and fees associated with regulatory process.
  • Request necessary inspections during project phases, following up to gain approvals.
  • Provide regular updates to leadership team on active projects, challenges, and completions.
Qualifications
  • High school diploma or equivalent required.
  • 5+ years of customer service experience required.
  • Advanced Excel skills.
  • Basic accounting skills.
  • Strong organizational skills.
  • Typing and data entry experience.
  • Proven telephone communication skills.
  • General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
", "lang_code": "en"}
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