Service Coordinator
1 day ago
Ferrellgas is a leading employer in America, recognized by Forbes as one of the Best Employers in 2017. We are seeking a Service Coordinator to join our team, responsible for providing exceptional customer service and ensuring the efficient routing of service work.
Responsibilities- Perform daily operations of service routing and scheduling, monitoring operational process compliance and productivity.
- Maintain accurate databases of planning and regulatory requirements for each county and municipality.
- Serve as primary point of contact for project communications, proactively communicating with customers throughout the project.
- Notify CSM and DMs of regulatory requirements prior to initiating each site plan.
- Ensure site plans are completed, collected, and filed on shared folders, evaluating for accuracy and legitimacy.
- Initiate communication to prompt permitting process, communicating with customers on lead times.
- Maintain and publish proficient timelines for each project.
- Request utility surveys to avoid timely installation delays.
- Submit tank set service orders according to project timeline and service reservation calendar.
- Obtain approval from CSM for applicable pricing and fees associated with regulatory process.
- Request necessary inspections during project phases, following up to gain approvals.
- Provide regular updates to leadership team on active projects, challenges, and completions.
- High school diploma or equivalent required.
- 5+ years of customer service experience required.
- Advanced Excel skills.
- Basic accounting skills.
- Strong organizational skills.
- Typing and data entry experience.
- Proven telephone communication skills.
- General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
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