Account Representative I

2 days ago


Reading, Pennsylvania, United States ASSA ABLOY Full time
Job Summary

The Account Representative is the primary point of contact for direct accounts and sales representatives. This role requires a strong understanding of Baldwin product lines and processes. The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide knowledgeable answers to customer inquiries about product, pricing, and availability.

Key Responsibilities
  • Ensure accurate order entry and maintenance within 24 hours of receipt.
  • Issue credit requests as needed and provide updated reports to key accounts and sales representatives.
  • Communicate effectively with customers, sales representatives, and internal personnel via phone, email, or in person.
  • Develop and maintain constructive relationships with customers and team members.
  • Identify opportunities for process improvements and implement changes to enhance the customer experience.
Requirements
  • Associate's degree in Business or a related field.
  • Minimum 1-3 years of experience in a business or office environment, preferably in Consumer Packaged Goods.
  • Proficient in MS Office, including Outlook and Microsoft Suite.
  • Strong organizational skills and ability to prioritize tasks.
  • Excellent written and verbal communication skills.
  • Strong decision-making and analytical skills.
  • Strong attention to detail.
  • Customer-focused and action-oriented.
  • Ability to work independently or in a team environment.
About ASSA ABLOY

ASSA ABLOY is a global leader in access solutions, with nearly 61,000 colleagues in over 70 countries. We help billions of people experience a more open world by providing innovative solutions that make spaces safer, more secure, and easier to access. We value results over titles, backgrounds, and empower our people to build their careers around their aspirations and ambitions.



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