Patient Account Specialist

2 months ago


Reading, Pennsylvania, United States Annuity Health Full time

Job Type

Full-time

Position Overview

The Patient Account Specialist plays a crucial role in facilitating communication with patients to secure payments for medical services rendered on behalf of our clients. This position operates within a dynamic call center environment, where establishing contact with customers is essential for negotiating payments and arranging payment plans for outstanding account receivables.

Key Responsibilities

  • Deliver outstanding service to patients, representing the interests of the client
  • Engage with patients through phone calls to collect payments for medical services
  • Provide clear, concise, and professional information to patients
  • Examine patient accounts and document interactions and feedback accurately
  • Negotiate reasonable payment terms with customers
  • Facilitate patient payments through various methods including checks, electronic transfers, or credit cards
  • Adhere to all relevant policies and procedures
  • Aim to meet or surpass established performance goals
  • Collaborate with team leads, management, and clients to resolve issues and enhance patient satisfaction
  • Perform additional duties as assigned by management
Essential Skills and Knowledge
  • Strong customer/client focus
  • Effective communication skills
  • Commitment to confidentiality and integrity
  • Ability to work collaboratively in a team environment
  • Basic computer proficiency
Education and Experience
  • Previous customer service experience is preferred
  • Experience in medical billing or healthcare revenue cycle is highly desirable
  • A high school diploma or General Education Development (GED) Certificate is required
  • One to two years of college education is preferred


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