Account Resolution Specialist

1 week ago


Reading, Pennsylvania, United States Annuity Health Full time
Job Summary

Annuity Health is seeking a highly skilled Account Resolution Representative to join our team. As a key member of our customer service team, you will be responsible for contacting customers to assist them in fulfilling their financial obligations.

Key Responsibilities
  • Maintain a professional tone and respectful demeanor during all customer interactions
  • Adhere to company compliance guidelines and expectations, including local, state, and federal requirements
  • Comply with call structure expectations, including proper collection steps and techniques
  • Achieve assigned goals and provide relevant information to assist in account resolution
  • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up
Requirements
  • Previous collection experience preferred
  • Excellent communication and customer service skills
  • Basic computer skills and attention to detail
  • Conflict resolution skills and ability to work well under pressure
What We Offer

Annuity Health offers a competitive starting salary and benefits package, as well as opportunities for professional growth and development.



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