Merchandise Program Coordinator

2 weeks ago

Wilmington, Delaware, United States AAA Club Alliance Full time

AAA Club Alliance is seeking a Merchandise Program Coordinator to enhance our team. This role is pivotal in the creation, execution, and oversight of merchandise initiatives that align with AAA's travel product objectives across various distribution channels. The position aims to ensure the successful implementation of the merchandise program while driving revenue growth, profitability, and program expansion.

What We Offer:

  • Competitive salary based on experience
  • Eligibility for annual bonuses and merit increases
  • Hybrid work schedule options
  • Comprehensive benefits package, including over 3 weeks of Paid Time Off accrued in the first year, a 401k plan with up to 7% employer match, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership.

Key Responsibilities:

  • Identify, negotiate, and select vendors essential for executing the merchandise program strategy.
  • Oversee merchandise program initiatives focusing on partnerships, pricing strategies, profitability, and promotional activities.
  • Collaborate with content specialists and marketing teams to develop key marketing concepts for various retail models.
  • Coordinate merchandise stock levels by responding to product demand fluctuations and optimizing logistics.
  • Analyze and adjust pricing strategies to enhance profitability.
  • Train retail associates on product knowledge and sales techniques, while developing resources to support retail and contact center teams.
  • Foster and maintain beneficial relationships with both preferred and non-preferred merchandise vendors.
  • Provide daily support for retail, online, and contact center operations through problem resolution and resource maintenance.
  • Work alongside product coordinators to ensure alignment of all merchandise fulfillment processes and strategies.
  • Contribute to the strategy and content for merchandise program presentations at AAA Club Alliance events.
  • Manage e-commerce site functions, including product record entry, pricing, and order processing.
  • Collaborate with content specialists to devise and implement marketing and promotional strategies to raise program awareness.
  • Establish and nurture strong working relationships with the Distribution Channel management team to ensure program success.

Minimum Qualifications:

  • Bachelor's degree in Marketing, Advertising, or Communications, along with 3-5+ years of relevant experience in product management, marketing, retail operations, and distribution channels. Relevant work experience may substitute for formal education.
  • Experience in marketing and sales, covering both traditional and digital platforms.
  • Practical knowledge of product management, inventory control, and vendor relations.
  • Ability to build relationships with vendor representatives, internal clients, and support departments.
  • Strong analytical and problem-solving skills.
  • Effective communication skills that promote open dialogue and collaboration, with the ability to resolve conflicts among various stakeholders.
  • Proven ability to manage multiple priorities and responsibilities effectively.
  • Willingness to travel as needed.
  • Proficiency in Microsoft Office applications.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our Commitment to Diversity, Equity, and Inclusion:

At ACA, we are dedicated to fostering a welcoming and inclusive workplace that values diverse backgrounds and experiences. We aim to attract and retain candidates who are passionate about their work and encourage all qualified individuals to apply, regardless of race, color, gender identity, veteran status, sexual orientation, physical ability, or national origin.

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