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Merchandise Associate

2 months ago

Wilmington, Delaware, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at TJ Maxx. As a Merchandise Associate, you will play a key role in delivering an exceptional customer experience by engaging with customers, embodying our customer experience principles, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Experience: Role model established customer experience practices with internal and external customers, ensuring a highly satisfied customer experience.
  • Store Culture: Support and embody a positive store culture through honesty, integrity, and respect, promoting a positive and inclusive work environment.
  • Merchandise and Sales: Accurately ring customer purchases/returns, count change back to customers, and promote credit and loyalty programs to drive sales and customer loyalty.
  • Merchandising and Recovery: Maintain and uphold merchandising philosophy, follow established merchandising procedures and standards, and initiate and participate in store recovery as needed.
  • Store Maintenance: Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Teamwork and Communication: Provide and accept recognition and constructive feedback, adhere to all labor laws, policies, and procedures, and support and participate in store shrink reduction goals and programs.
Requirements
  • Customer Service Skills: Possess excellent customer service skills, with the ability to work a flexible schedule to support business needs.
  • Communication and Organization: Possess strong communication and organizational skills with attention to detail, capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation, working effectively with peers and supervisors, and possessing retail customer experience preferred.
Benefits

We offer a range of benefits to our associates, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.