Guest Services Supervisor
1 week ago
Job Title:
Front Desk Supervisor
Job Overview:
We are looking for a dedicated and skilled Front Desk Supervisor to enhance our guest experience.
The Front Desk Supervisor will play a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering exceptional, courteous, and efficient service to all visitors before their arrival and throughout their stay.
The ideal candidate will focus on optimizing room revenue and occupancy rates while fostering a welcoming and service-driven atmosphere for all guests and team members.
Key Responsibilities:
- Support the Front Desk Manager and/or General Manager in daily operational tasks
- Deliver attentive, courteous, and efficient service to all guests before their arrival and during their stay
- Enhance room revenue and occupancy levels
- Listen to, comprehend, and address concerns and issues raised by guests and team members
- Analyze financial information and data while performing basic arithmetic functions
- Approach all interactions with guests and colleagues in a friendly, service-oriented manner
- Maintain consistent attendance in line with company standards as required by varying schedules based on hotel needs
- High school diploma or equivalent required; college degree preferred
- At least 3 years of experience in a hotel front desk role
- Exceptional communication and interpersonal abilities
- Strong organizational and time management skills
- Capability to thrive in a fast-paced environment
- Proficient in Microsoft Office and hotel management systems
- Willingness to work a flexible schedule, including weekends and holidays
If you are a motivated individual with a commitment to delivering outstanding customer service, we encourage you to consider this rewarding opportunity.
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