Guest Services Representative
2 weeks ago
Full-time, Part-time
Position:
Front Desk Agent
We are looking for a courteous and professional Front Desk Agent to enhance our guest experience at Colcord Hotel. As the initial point of contact for our visitors, you will play a crucial role in delivering exceptional customer service.
Key Responsibilities:
- Welcome guests with a friendly demeanor
- Facilitate the check-in and check-out processes
- Manage phone inquiries and respond to emails promptly
- Provide detailed information regarding hotel facilities, services, and nearby attractions
- Address guest concerns and resolve issues effectively
- Ensure the front desk area is tidy and organized
- Support management with additional tasks as required
Qualifications:
- Minimum of 12 years of experience in a Front Desk Agent role or similar
- High school diploma or equivalent
- Capability to stand for prolonged periods
- Strong organizational skills and attention to detail
- Excellent communication and customer service abilities
- Familiarity with office software and check-in systems
- Professional and approachable attitude
- Adequate vision for accurate information processing
If you possess a collaborative spirit and a genuine passion for the hospitality industry, we would like to hear from you. We provide competitive compensation and benefits, along with opportunities for professional development within our organization.
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