Guest Services Representative at a Premium Hotel

2 months ago

Oklahoma City, Oklahoma, United States The National Autograph Collection Full time
Job Type

Full-time

Description

This role is crucial in shaping the guest experience at our esteemed establishment. The Front Desk Agent warmly welcomes and assists guests, visitors, and staff, ensuring a seamless registration and check-out process. The position also involves promoting hotel services and amenities while providing valuable information to enhance the guest's stay.

RESPONSIBILITIES:

  • Exhibit a genuine desire to meet the needs and expectations of guests in a dynamic environment, striving to maximize guest satisfaction.
  • Greet all guests and visitors with a friendly and professional demeanor, maintaining eye contact and providing prompt assistance.
  • Efficiently register guests with reservations and accommodate visitors seeking lodging, ensuring their needs are met.
  • Establish accurate accounts for each guest upon check-in, considering their preferences such as room type and payment method.
  • Facilitate room changes swiftly and efficiently.
  • Maintain a comprehensive understanding of the hotel, including rates, promotions, room configurations, services, amenities, dining options, and the hotel's historical significance.
  • Inform guests about local attractions, community events, and points of interest.
  • Address guest concerns and special requests promptly, listening empathetically and reporting issues to management to implement effective service recovery strategies.
  • Process guest accounts at check-out, adhering to accounting procedures and cash handling policies.
  • Respond courteously to inquiries from guests, visitors, and colleagues, providing accurate and helpful information.
  • Ensure proper key control and adhere to security protocols.
  • Participate in safety and security training, remaining knowledgeable about safety procedures, including emergency protocols.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent verbal and written communication skills in English, enabling effective interaction with guests, management, and coworkers.
  • Strong customer service skills with a commitment to guest satisfaction; a personable individual who enjoys public interaction.
  • Able to handle guest complaints with professionalism and empathy.
  • Maintain a professional appearance and demeanor.
  • Proficient in computer operations, capable of accurately entering information into systems.
  • Prior experience in cash handling and basic accounting is preferred.
  • Ability to perform efficiently under pressure while managing multiple tasks.
  • Familiarity with hotel facilities and features.
  • Consistent attendance and punctuality are essential.
  • Knowledge of the local area and surrounding communities.

EXPERIENCE:

  • A High School Diploma or GED is required.
  • Previous customer service experience is preferred.

  • Hotel Guest Services Representative

    1 month ago

    Oklahoma City, Oklahoma, United States The National Autograph Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and amenities.Key...

  • Hotel Guest Services Representative

    7 days ago

    Oklahoma City, Oklahoma, United States The National Autograph Collection Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent Luxury Hotel to join our team at The National Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and...

  • Front Desk Representative

    7 days ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    We are seeking a Front Desk Representative to provide exceptional customer service and support to our guests at the Colcord Hotel.Key Responsibilities:Greet guests and provide a warm welcomeCheck guests in and out of the hotelAnswer phone calls and respond to inquiries in a timely mannerProvide information about hotel amenities and servicesHandle guest...

  • Hotel Front Desk Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Raymond Management Full time

    Job Title: Hotel Front Desk RepresentativeWe are seeking a highly motivated and customer-focused Hotel Front Desk Representative to join our team at Raymond Management. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth and efficient check-in and check-out...

  • Front Desk Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    Job SummaryWe are seeking a skilled and professional Front Desk Agent to provide exceptional service to our guests at the Colcord Hotel.Key ResponsibilitiesGreet guests and provide a warm welcomeCheck guests in and out of the hotelRespond to phone calls and emails in a timely mannerProvide information about hotel amenities and servicesResolve guest...

  • Front Desk Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    Front Desk AgentWe are seeking a professional and friendly Front Desk Agent to provide exceptional service to our guests at Colcord Hotel.Responsibilities: Greet guests and provide a warm welcome Check guests in and out of the hotel Answer phone calls and respond to inquiries in a timely manner Provide information about hotel amenities, services, and local...

  • Front Desk Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    Job Title: Front Desk AgentWe are seeking a professional and friendly Front Desk Agent to provide exceptional guest experiences at our boutique hotel.Key Responsibilities:Greet guests and provide a warm welcomeCheck guests in and out of the hotelRespond to phone calls and emails in a timely mannerProvide information about hotel amenities and servicesResolve...

  • Luxury Hotel Front Desk Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States The National Autograph Collection Full time

    Job Title: Front Desk Agent Luxury HotelJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel...

  • Guest Service Representative Open Availability

    1 month ago

    Oklahoma City, Oklahoma, United States Nothing Bundt Cakes Full time

    Join Our Team of Joyful Service RepresentativesWe're looking for a Guest Service Representative to join our team at Nothing Bundt Cakes. As a GSR, you'll be the face of our bakery, making every guest feel welcome and valued. You'll be responsible for taking orders, managing cash and credit transactions, and maintaining a clean and organized workspace.What We...

  • Front Desk Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Crescent Services Full time

    Front Desk Agent Job DescriptionAloft Hotels is a vibrant gathering place in north OKC, and we're looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial...

  • Part Time Guest Service Representative

    3 weeks ago

    Oklahoma City, Oklahoma, United States Nothing Bundt Cakes #44 Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes #44. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a seamless shopping experience.Key...

  • Guest Service Representative Open Availability

    3 weeks ago

    Oklahoma City, Oklahoma, United States Nothing Bundt Cakes Full time

    Be a Part of Something SweetA Guest Service Representative at Nothing Bundt Cakes is more than just a job - it's a chance to make a difference in people's lives. You'll be the face of our brand, spreading joy and making every celebration sweeter. With flexible schedules and a casual work environment, you'll have the perfect balance of work and play.What...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States Chick-fil-A - Quail Springs Mall Full time

    Job OverviewChick-fil-A Quail Springs Mall is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide high-quality customer...

  • Guest Service Representative Open Availability

    6 days ago

    Oklahoma City, Oklahoma, United States Nothing Bundt Cakes Full time

    Make Every Celebration SweeterA Guest Service Representative at Nothing Bundt Cakes is the face of our bakery, setting the mood and making every visit an event worth remembering. You'll play a key role in helping guests order the perfect cake for their celebrations and ensuring their orders are executed flawlessly.Why Work with Us?We close early so you can...

  • Hotel Operations Manager

    4 weeks ago

    Oklahoma City, Oklahoma, United States Residence Inn Oklahoma City Full time

    Job Title: General ManagerResidence Inn Oklahoma City is seeking a highly skilled and experienced General Manager to lead our team. As a General Manager, you will be responsible for the overall success of the hotel, including revenue generation, cost control, guest satisfaction, and employee development.Key Responsibilities:Hotel Operations: Oversee the...

  • Guest Service Ambassador

    2 weeks ago

    Oklahoma City, Oklahoma, United States ASM Global Full time

    Job SummaryASM Global is seeking a highly motivated and customer-focused Guest Service Representative to join our team at Paycom Center. As a key member of our Guest Relations team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience at every event.Key ResponsibilitiesProvide warm and welcoming greetings to...

  • Assistant General Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    Job SummaryThe Assistant General Manager plays a pivotal role in promoting, managing, and coordinating the daily operations of the Colcord Hotel. This position assists the General Manager in implementing and communicating company policies and standards, while providing exceptional customer service.Key ResponsibilitiesAssist the General Manager in leading...

  • Guest Service Ambassador

    7 days ago

    Oklahoma City, Oklahoma, United States ASM Global Full time

    Job SummaryWe are seeking a highly motivated and friendly Guest Service Representative to join our team at ASM Global. As a key member of our staff, you will be responsible for providing exceptional customer service to all guests at Paycom Center.Key Responsibilities:Ensure guests feel welcomed by greeting and seating guests in a friendly, professional...

  • Convention Services Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits,...

  • Bar Service Associate

    3 weeks ago

    Oklahoma City, Oklahoma, United States Crescent Services Full time

    Job SummaryWe are seeking a skilled Bartender to join our team at the Aloft Oklahoma City Quail Springs Hotel. As a bartender, you will be responsible for providing exceptional service to our guests, ensuring their satisfaction with every drink and interaction.Key ResponsibilitiesBar Setup and Maintenance: Maintain a clean and organized bar area, restocking...