Front Desk Supervisor

2 days ago


Dayton, Ohio, United States Extended Stay Dayton North Full time
Job Title: Front Desk Supervisor

At Extended Stay Dayton North, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:
  • Assist the Front Desk Manager in overseeing the front desk operations, ensuring that all guests are checked in and out efficiently and effectively.
  • Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Monitor and maintain the front desk area, ensuring that it is clean, organized, and well-stocked.
  • Assist with room assignments, key card distribution, and other front desk-related tasks.
  • Collaborate with the housekeeping team to ensure that rooms are ready for guests and that any issues are addressed promptly.
  • Participate in departmental meetings and contribute to the development of strategies to improve guest satisfaction and hotel operations.
Requirements:
  • At least 2-3 years of experience in a hotel or hospitality-related field.
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous supervisory experience is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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