Case Management Specialist I

1 week ago

Los Angeles, California, United States A COMMUNITY OF FRIENDS Full time
Job OverviewPOSITION SUMMARY

This role is integral to the permanent supportive housing case management team. The Case Manager I (CM-I) will engage with individuals and families who have experienced homelessness and face chronic medical conditions and co-occurring disorders. Under the guidance of the Tenant Services Supervisor, the CM-I will utilize a theoretical framework that includes Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC) to empower tenants in achieving their personal goals.

KEY RESPONSIBILITIES


• Deliver personalized case management and supportive services to tenants.


• Maintain regular communication with all tenants through daily and weekly check-ins.


• Assist a diverse caseload of tenants facing various challenges, including chronic homelessness, trauma, and mental health issues.


• Organize and facilitate group support sessions for tenants.


• Ensure accurate documentation and maintain up-to-date case notes in the designated database systems.


• Process housing applications and conduct interviews for permanent supportive housing.


• Provide support during evening and weekend programs as needed.


• Collaborate with tenants to create individualized goal plans that enhance well-being and housing stability.


• Offer crisis management services to assist tenants in maintaining housing and increasing income.


• Report any suspected abuse as a mandated reporter, ensuring the protection of tenant rights.


• Present case reviews to the Tenant Services Supervisor on a bi-weekly basis.


• Transport tenants to various agencies and support meetings as required.


• Work collaboratively with other staff members, participating in property meetings and training sessions.

QUALIFICATIONS


To excel in this position, the CM-I must possess:

Basic Qualifications:


• A Bachelor’s degree in a Social Services field.


• A minimum of two years of experience in case management or client advocacy for individuals who have experienced homelessness or mental illness.


• At least one year of experience with client tracking database systems.


• Proven ability to develop and lead life skills training groups.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


• Strong verbal and written communication skills.


• A commitment to understanding and supporting diverse tenant populations.


• The ability to provide compassionate and non-judgmental support in challenging situations.


• Familiarity with CHAMP and HMIS database systems.


• Skills in crisis management within complex environments.


• Experience in team-oriented settings.


• Six months of experience with evidence-based practices in social services.


• Competence in keyboarding for correspondence and reporting.


• A valid California driver’s license and access to a personal vehicle for work-related duties.

Preferred Qualifications:


• Bilingual skills (English/Spanish) are advantageous.


• Experience with basic case management practices in supportive housing for individuals and families with mental health diagnoses.


• Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT.


• Extensive understanding of team dynamics and social service systems.

A Community of Friends is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We provide reasonable accommodations for qualified individuals with disabilities in our job application processes.

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