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Case Management Specialist I
2 months ago
POSITION OVERVIEW
This role is integral to the permanent supportive housing case management team.
The Intensive Case Management Services (ICMS) focus on assisting formerly homeless individuals and families who face chronic medical issues and co-occurring disorders, often utilizing the Department of Health Services (DHS) hospital and outpatient resources.
Under the guidance of the Tenant Services Supervisor, the Case Manager I (CM-I) is tasked with delivering personalized case management to formerly homeless clients, employing a theoretical framework that includes Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC).
This approach equips the CM-I with effective strategies to inspire tenants to reach their objectives in a supportive and non-judgmental environment.
The CM-I will engage in specialized activities, offering comprehensive case management services such as intake, assessment, goal setting, monitoring, life skills training, counseling, individual benefit assistance, and referrals to all tenants.
All tenant interactions will be documented, with data entered into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.
KEY RESPONSIBILITIES
DIRECT SERVICE DELIVERY
- Deliver personalized case management referrals and supportive services for tenants.
- Maintain regular contact with all tenants on a daily and weekly basis.
- Work with a diverse tenant population facing numerous challenges, including chronic homelessness, trauma, medical, mental health, and substance use issues.
- Develop and facilitate group supportive services for tenants.
- Ensure accurate documentation and maintain up-to-date case notes in a computerized database system (CHAMP and HMIS).
- Process housing applications through the Coordinated Entry System (CES) and conduct interviews with potential tenants for permanent supportive housing.
- Provide coverage for programs that may occur during evening and weekend hours.
- Collaborate with tenants to create individualized goal plans aimed at enhancing overall well-being and housing stability.
- Offer crisis management services to support tenant housing retention, increase income, and foster community engagement.
- Report any abuse as a mandated reporter, ensuring immediate action on any concerns regarding violations of rights or suspected abuse.
- Present tenant case reviews to the Tenant Services Supervisor bi-weekly.
- Transport tenants in the ACOF van to various agencies for support services.
- Work collaboratively with other Services and Property Management Staff, participating in bi-weekly property meetings, training sessions, and emergency interventions.
ESSENTIAL QUALIFICATIONS
To succeed in this role, the CM-I (ICMS) must possess:
Basic Qualifications:
- Bachelor’s degree in a Social Services field.
- Two (2) years of experience in case management or client advocacy services for individuals who have experienced homelessness and/or mental illness.
- One (1) year of experience using a client tracking database system.
- Proven experience in developing and leading life skills groups.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong verbal and written communication skills.
- Sensitivity to and appreciation for diverse tenant populations, promoting community and independent living skills.
- Ability to provide non-judgmental support and guidance to individuals and families in challenging situations.
- Proficiency with CHAMP and HMIS database systems.
- Capability to deliver crisis management services in demanding environments.
- Experience in a team-oriented work setting.
- Six (6) months of experience utilizing evidence-based practices in social services.
- Proficient keyboarding skills for correspondence, emails, and reports.
- Valid California driver’s license.
- Access to a personal vehicle for conducting ACOF business.
- Ability to meet California minimum and ACOF insurance requirements.
Preferred Qualifications:
- Bilingual (English/Spanish).
- Familiarity with basic case management approaches in permanent supportive housing for individuals and/or families with mental health diagnoses.
- Demonstrated experience in developing and facilitating life skills groups.
- Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT.
- Extensive understanding of the Team Concept and ability to navigate various social services systems.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
We are dedicated to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.
ACOF will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act.
Salary Description
Hourly
