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Case Management Specialist I
2 months ago
This role is integral to the permanent supportive housing case management team. The Case Manager I (CM-I) will engage with individuals and families who have previously experienced homelessness and face chronic medical issues and co-occurring disorders. This position operates within the Intensive Case Management Services (ICMS) framework, focusing on high utilizers of health services.
KEY RESPONSIBILITIES
• Deliver personalized case management and supportive services to clients.
• Maintain regular communication with all clients to ensure ongoing support.
• Assist a diverse client base facing numerous challenges, including chronic homelessness, trauma, and mental health issues.
• Develop and facilitate group support sessions for clients.
• Ensure accurate documentation and case notes in the designated database systems.
• Assist clients with housing applications and conduct interviews for supportive housing opportunities.
• Provide support during evening and weekend programs as needed.
• Collaborate with clients to create individualized goal plans aimed at enhancing well-being and housing stability.
• Offer crisis intervention services to help clients maintain housing and improve their quality of life.
• Report any concerns regarding client welfare as a mandated reporter.
• Present client case updates to the Tenant Services Supervisor on a regular basis.
• Transport clients to various agencies and support meetings as required.
• Work collaboratively with other staff members to foster a cohesive team environment.
To excel in this role, the CM-I (ICMS) should possess:
Basic Qualifications:
• A Bachelor’s degree in a relevant social services field.
• A minimum of two years of experience in case management or client advocacy, particularly with homeless populations.
• At least one year of experience using client tracking databases.
• Proven ability to develop and lead life skills training groups.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• A deep understanding and appreciation for diverse client backgrounds.
• Capability to provide empathetic support in challenging situations.
• Familiarity with CHAMP and HMIS database systems.
• Experience in crisis management within complex environments.
• A collaborative spirit and experience in team-oriented settings.
• Six months of experience with evidence-based practices in social services.
• Competence in keyboarding for correspondence and reporting.
• A valid California driver’s license and access to a personal vehicle for work-related tasks.
Preferred Qualifications:
• Bilingual skills (English/Spanish) are a plus.
• Experience with basic case management strategies in supportive housing contexts.
• Knowledge of the Coordinated Entry System and familiarity with VI-SPDAT.
• Extensive understanding of teamwork principles and navigation of social service systems.
A Community of Friends is an equal opportunity employer committed to diversity and inclusion. We uphold a non-discriminatory policy based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
