Case Management Specialist I

2 weeks ago

Los Angeles, California, United States A Community of Friends Full time

POSITION OVERVIEW

This role is integral to the permanent supportive housing case management team.

The Intensive Case Management Services (ICMS) focus on assisting individuals and families who have experienced homelessness and are dealing with chronic health issues and co-occurring disorders, particularly those who frequently utilize the Department of Health Services (DHS) hospital and outpatient services.

Under the guidance of the Tenant Services Supervisor, the Case Manager I (CM-I) will deliver personalized case management to previously homeless individuals and families, employing a theoretical framework that includes Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC).

This framework equips the CM-I with effective strategies to encourage tenants in achieving their objectives in a supportive and non-judgmental environment.

The CM-I will undertake specialized responsibilities, including comprehensive case management services such as intake, assessment, goal formulation, monitoring, life skills training, counseling, assistance with benefits, and referrals for all tenants.

All tenant interactions will be documented, and data will be entered into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.


KEY RESPONSIBILITIES

DIRECT SERVICE DELIVERY

  • Provide tailored case management referrals and supportive services for tenants.
  • Maintain regular contact with all tenants on a daily and weekly basis.
  • Work with a diverse tenant population facing various challenges, including chronic homelessness, trauma, and mental health and substance use issues.
  • Develop and facilitate group supportive services for tenants.
  • Ensure accurate documentation and maintain up-to-date case notes in a computerized database system (CHAMP and HMIS).
  • Process housing applications through the Coordinated Entry System (CES) and conduct interviews with potential tenants for permanent supportive housing.
  • Occasionally provide coverage for programs conducted during evening and weekend hours.
  • Collaborate with tenants to create individualized goal plans aimed at enhancing overall well-being and housing stability.
  • Offer crisis management services to assist tenants in maintaining housing, increasing income, and fostering community engagement.
  • Report any abuse as a mandated reporter, including immediate reporting of any concerns regarding violations of a person's rights or suspected abuse.
  • Present tenant case reviews to the Tenant Services Supervisor bi-weekly.
  • Transport tenants using the ACOF van to various agencies and support group meetings.
  • Collaborate effectively with other Services and Property Management Staff, participating in bi-weekly property meetings, training sessions, and emergency interventions.
Requirements

POSITION REQUIREMENTS

To excel in this role, the CM-I (ICMS) must possess:

Basic Qualifications:

  • Bachelor’s degree in a Social Services field.
  • Two (2) years of experience in case management or client advocacy services for individuals who have been homeless or have a mental illness.
  • One (1) year of experience using a client tracking database system.
  • Proven experience in developing and leading life skills groups.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong verbal and written communication skills.
  • Sensitivity to and appreciation for diverse tenant populations, promoting community and independent living skills.
  • Ability to provide non-judgmental support and guidance to individuals and families in challenging situations.
  • Familiarity with CHAMP and HMIS database systems.
  • Skills in crisis management in difficult environments.
  • Experience in a team-oriented work setting.
  • Six (6) months of experience utilizing evidence-based practices in a social services context.
  • Proficient keyboarding skills for correspondence, emails, and reports.
  • Valid California driver’s license.
  • Access to a personal vehicle for conducting ACOF business.
  • Ability to meet California minimum and ACOF insurance requirements.

Preferred Qualifications:

  • Bilingual (English/Spanish).
  • Ability to implement basic case management practices in permanent supportive housing for individuals and families with mental health diagnoses.
  • Demonstrated experience in developing and facilitating life skills groups.
  • Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT.
  • Proficient keyboarding skills for correspondence, emails, and reports.
  • Extensive knowledge of team dynamics and the ability to navigate various social services systems.
A Community of Friends is an equal opportunity employer, valuing diversity and inclusion within our organization.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes.

ACOF will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act.



Salary Description

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