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Case Management Specialist I
2 months ago
This role is integral to the permanent supportive housing case management team. The Case Manager I will engage with individuals and families who have previously experienced homelessness and are facing chronic health issues and co-occurring disorders. Under the guidance of the Tenant Services Supervisor, the Case Manager I will deliver personalized case management services utilizing evidence-based practices such as Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC). This approach equips the Case Manager I with effective strategies to encourage tenants in achieving their personal objectives in a supportive and non-judgmental environment.
Key Responsibilities:
• Deliver tailored case management referrals and supportive services to tenants.
• Maintain regular communication with all tenants through daily and weekly check-ins.
• Support a diverse tenant population facing various challenges, including chronic homelessness, trauma, and mental health issues.
• Develop and facilitate group support sessions for tenants.
• Ensure accurate documentation and maintain up-to-date case notes in the designated database systems.
• Assist in processing housing applications and conducting interviews for potential tenants.
• Provide support during evening and weekend programs as needed.
• Collaborate with tenants to create individualized goal plans that enhance their well-being and housing stability.
• Offer crisis intervention services to help tenants maintain housing and improve their income.
• Report any suspected abuse as a mandated reporter, ensuring the protection of tenant rights.
• Present tenant case updates to the Tenant Services Supervisor on a bi-weekly basis.
• Transport tenants to various appointments and support group meetings as necessary.
• Work collaboratively with other staff members, participating in regular meetings and training sessions.
To excel in this role, candidates should possess:
Basic Qualifications:
• A Bachelor’s degree in a relevant social services field.
• A minimum of two years of experience in case management or client advocacy for individuals experiencing homelessness or mental health challenges.
• At least one year of experience with client tracking database systems.
• Proven ability to develop and lead life skills training groups.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• A commitment to understanding and supporting diverse tenant populations.
• Ability to provide compassionate and constructive support to individuals and families in difficult situations.
• Familiarity with CHAMP and HMIS database systems.
• Skills in crisis management within challenging environments.
• Experience in team-oriented settings.
• Six months of experience applying evidence-based practices in social services.
• Competence in keyboarding for correspondence and reporting.
• A valid California driver’s license and access to a personal vehicle for work-related tasks.
Preferred Qualifications:
• Bilingual capabilities (English/Spanish).
• Experience in basic case management practices within permanent supportive housing.
• Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT.
• Strong understanding of team dynamics and the ability to navigate various social service systems.
A Community of Friends is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application process.
