Mortgage Operations Specialist

2 weeks ago


Front Royal, Virginia, United States TEKsystems Full time

Mortgage Operations Specialist

Job Title: Mortgage Operations Specialist Target Compensation: $17 (WCC) Work Arrangement: Hybrid Remote - **Onsite requirement: 2 days per week. If performance expectations are not met, a full-time onsite schedule may be required until eligibility for hybrid work is restored.** Shift Hours: 11am-7:30pm EST Training Duration: 6 weeks minimum, with a 2-week notice prior to the conclusion of training. Training hours are from 9am-5:30pm EST (HQ/WCC). Contract Duration: Minimum of 6 months, with potential for extension or conversion based on performance and availability. Interview Process: To be determined based on scheduling requirements.

Required Experience/Skills:

Previous experience in mortgage servicing or related fields is preferred. Strong analytical and critical thinking abilities are essential. Self-motivated and driven individual. Capable of identifying gaps and areas for improvement. Proficient in understanding and implementing processes accurately and efficiently.

Daily Responsibilities:

Phone Duties: Up to 2-4 hours of phone work daily, primarily handling inbound calls with some outbound follow-ups for missing documentation. Call Focus: Primarily related to mortgage servicing inquiries, including status updates for clients. Call Volume: Typically ranges from 1-5 calls during the phone shift. Fast-paced, production-oriented environment. Administrative Responsibilities: File Auditing: Ensuring accuracy and compliance of documentation. Letter Assignment: Selecting appropriate correspondence for each account. Document Imaging: Uploading necessary documents for content management.

About TEKsystems:

At TEKsystems, we are partners in transformation, assisting clients in leveraging innovative ideas and solutions to navigate a rapidly evolving landscape. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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