Mortgage Operations Coordinator

2 weeks ago


Front Royal, Virginia, United States TEKsystems Full time

Mortgage Operations Coordinator

Job Title: Mortgage Operations Coordinator Target Compensation: $17 (WCC) Work Arrangement: Hybrid Remote - Onsite Requirement: 2 days per week. Performance expectations may necessitate full-time onsite work until eligibility for hybrid schedule is restored. Shift Hours: 11am-7:30pm EST Training Schedule: 9am-5:30pm EST (HQ/WCC) – Approximately 6 weeks with a minimum of 2 weeks notice prior to training conclusion. Contract Duration: Minimum of 6 months - potential for extension or conversion based on availability and performance. Interview Process: Subject to scheduling requirements.

Required Experience/Skills:

Experience in mortgage servicing or related fields is preferred. Strong analytical and critical thinking abilities are essential. Self-motivated and proactive. Competence in identifying gaps and reviewing processes. Capability to comprehend and implement processes accurately and efficiently.

Daily Responsibilities:

Phone Operations: 2-4 hours of phone work daily, primarily handling inbound calls with some outbound follow-ups for missing documentation. Inbound Call Focus: Specific to mortgage operations, receiving calls filtered from other departments. Call types primarily involve status updates for clients. Call Volume: Typically ranges from 1-5 calls during phone shifts. Fast-paced, production-oriented environment. Administrative Duties: File Auditing: Ensuring accuracy in documentation. Assignment of Correspondence: Selecting appropriate letters for accounts. Document Imaging: Processing documentation for content management.

About TEKsystems:

We are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive impactful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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