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Customer Support Advisor

2 months ago

Des Moines, Iowa, United States Principal Financial Group Full time

Role Overview:

As a Customer Experience Specialist 1 at Principal Financial Group, you will be the first point of contact for our clients, addressing their inquiries regarding dental insurance plans. Your role is crucial in ensuring our customers receive the best possible support and understanding of their benefits.

Key Responsibilities:

  • Engage with clients through inbound and outbound calls, delivering a consistent and positive service experience while adhering to established protocols.
  • Proactively assess customer needs, utilizing various systems and applications to provide comprehensive support based on their previous interactions.
  • Foster strong relationships with clients by offering precise information, guiding them through processes, and resolving inquiries in real-time.
  • Recognize when issues require escalation and propose innovative solutions to enhance the customer experience, while capturing feedback for continuous improvement.

Who You Are:

  • Minimum of 2 years in customer service or related fields, demonstrated through relevant work experience, training, or education.
  • Experience in call centers or within the dental insurance sector is preferred.
  • Ability to quickly grasp a wide range of insurance products and effectively utilize available resources.
  • Strong typing and technical skills, with proficiency in desktop applications like MS Office.
  • Excellent analytical, interpersonal, and problem-solving abilities, with a keen attention to detail.
  • Willingness to complete dental terminology training during onboarding.

Compensation and Benefits:
Salary for this position is competitive, with opportunities for bonuses based on performance. We also offer a Personal Time Off (PTO) program, allowing you to take time for vacation or personal needs.

Work Environment:
While remote work options are available, candidates located near our offices may have the opportunity for a hybrid work arrangement in the future.

Commitment to Diversity:
Principal Financial Group is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.