Service Advisor

1 week ago


Des Moines, Iowa, United States Thomas Bus Sales Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Thomas Bus Sales. As a Service Advisor, you will play a critical role in ensuring exceptional customer service and building strong relationships with our clients.

The ideal candidate will have excellent communication and interpersonal skills, with a strong understanding of Trailer technology and the Trailer industry. You will be responsible for greeting customers, listening to their requests, scheduling appointments, estimating costs, and conducting inspections.

Key Responsibilities:

  • Greet customers and provide exceptional customer service.
  • Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answer questions about service outcomes and scheduling and booking appointments, Trailer drop-off, and Trailer pick-up.
  • Manage and oversee the dealership's workflow and schedule.
  • Call customers to advise them about service changes or Trailer pick-up times.
  • Maintain positive customer relationships to ensure repeat business.
  • Ensure all details on services rendered and costs are related to customers and processing their payments.
  • Liaise with service technicians about parts ordering and ensuring parts are available when needed.

Requirements:

  • High School Diploma or GED
  • Experience in the Trailer field may be advantageous.
  • A strong understanding of Trailer technology and the Trailer industry.
  • Proficient computer skills
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision-making, and problem-solving skills.
  • The ability to communicate with mechanics, customers, and management.

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