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Automotive Service Advisor
1 month ago
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Monro Muffler Brake. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our guests receive the best possible experience when visiting our store.
Key Responsibilities:
- Provide exceptional customer service, ensuring that our guests receive the best possible experience
- Assist in driving sales of automotive repair services and tires
- Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process
- First point of contact for customers on the phone and in the store
- Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process
Requirements:
- High school diploma or equivalent required
- Valid Driver's License
- One (1) year of sales experience needed
- Preferred One (1) year of related experience in the automotive service environment
Benefits:
- Performance based incentives
- Paid vacation and holidays for Full-Time Teammates
- Reimbursement for ASE Certifications
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time teammates
- Employee Access Perks
- Career Advancement Opportunities
Growth Opportunity:
At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.