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Automotive Service Advisor

1 month ago


Des Moines, Iowa, United States Monro Muffler Brake Full time
Join Our Team as a Service Advisor

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Monro Muffler Brake. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our guests receive the best possible experience when visiting our store.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that our guests receive the best possible experience
  • Assist in driving sales of automotive repair services and tires
  • Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process
  • First point of contact for customers on the phone and in the store
  • Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process

Requirements:

  • High school diploma or equivalent required
  • Valid Driver's License
  • One (1) year of sales experience needed
  • Preferred One (1) year of related experience in the automotive service environment

Benefits:

  • Performance based incentives
  • Paid vacation and holidays for Full-Time Teammates
  • Reimbursement for ASE Certifications
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Employee Discounts
  • Healthcare, Vision, and Dental for Full time teammates
  • Employee Access Perks
  • Career Advancement Opportunities

Growth Opportunity:

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.