Administrative Assistant
4 weeks ago
About the Onsite Resident Service Team
The Economic Supports area of Hennepin County Human Services and Public Health is seeking to fill several Administrative Assistant Intermediate positions to be part of the Onsite Resident Service team. These staff will be ensuring the consistent, accurate and efficient delivery of onsite services by Economic Supports.
Key Responsibilities
- Assist with administrative and operational tasks, such as mentoring, training, and overseeing daily operations through various channels.
- Act as an informal subject matter expert and communicate complex program requirements, expectations, and timeframes.
- Provide feedback for improving processes and experiences.
- Use county and state computer systems to access client and case data.
- Serve as a communication point for partner agencies and communicate program information to external providers.
- Assist other county staff to assure excellent customer service.
Requirements
- One of the following: Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position, and two years or more of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
- Or six or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Nice to Have
- Experience working in and understanding the new on-site service delivery model.
- Interpreting HR policies and maintaining processes to support consistent policy implementation within the Economic Supports area.
- Working in and understanding the operations of the Economic Supports area and customer service channels.
- Using Microsoft Office Suite and other systems.
- Providing direction or leadership to peers or subordinate co-workers in a human services setting.
Working at Hennepin County
These positions are on-site and will be located at one of our Hennepin County Human Service Center locations. Work hours are Monday through Friday, 8 a.m. – 4:30 p.m.
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