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Technical Service Manager
2 months ago
Church & Dwight is seeking a highly skilled Technical Service Manager - Dairy Nutrition to provide technical support to regional sales personnel, key influencers, and distributors. As a commercial and technical representative, you will manage relationships with dairy and their network of influencers.
Key Responsibilities- Deliver technical support aligned to defined sales targets for accelerated growth in the region.
- Interface with Marketing, Sales, Product Management, and R&D functions to ensure support activities align with respective Functional Group Initiatives.
- Provide on-farm customer support as coordinated by the sales organization.
- Field, log, and respond to technical customer inquiries.
- Provide technical troubleshooting and customer problem-solving.
- Develop and conduct internal and external customer technical training.
- Develop and conduct product/offering on-farm demonstration trials.
- Interface with other Technical Services managers to facilitate collaborative idea exchange.
- Travel up to 60%.
- PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
- Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
- Expertise in Gut Health Management is desirable.
- Previous product development experience helpful.
- Proven track record of working in a team-based environment.
- Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
- Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities, and work in a self-directed manner.
- Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs.
- Proficient in use of DairyCOMP 305 or other dairy records systems.
- Strong PC skills to include MS Office.
