Color Technical Services Manager
4 weeks ago
As the Technical Services Manager, Colors, you will be responsible for managing the technical service of a business to achieve Customer Service Level objectives as agreed in Sales and Account Plans.
At dsm-firmenich, we prioritize quality, safety, and well-being. We encourage curiosity and an open mindset, and empower our employees to take accountability for their work and own the outcome.
Key Responsibilities:
- Investigate and determine the technical needs of customers and draw up a technical service plan.
- Provide service to customers in such a way that they are able to apply the Business Unit's products safely.
- Prepare colors pitch for customers, analyzing customer brand proposals and creating color concepts based on customer brand aspirations.
- Prepare and deploy training for colors, customizing per segment and including various disciplines to craft the training.
- Connect the Taste and Health organization to create joint concepts using colors.
- Create market intelligence regarding competitors and other colors in the market.
We offer a flexible work environment, barrier-free communities, and a firm belief in working together with our customers to achieve great things.
You will bring:
- Experience in the color houses or similar.
- A Master's Degree or equivalent experience in science or technology for food and beverages.
- Project Management experience.
- Good verbal and written communication.
dsm-firmenich is committed to inclusion and equal opportunity employment. We ensure our recruitment practices are inclusive and fair, and we encourage the recruitment of a diverse workforce.
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