Technical Support Specialist

6 hours ago


Princeton, New Jersey, United States Community Options Full time

Community Options, Inc. is a national non-profit organization dedicated to providing services for individuals with disabilities across multiple states.

We are currently seeking a Full-Time Technical Support Specialist. The Technical Support Specialist will play a vital role in assisting our IT department while delivering outstanding customer service.

Compensation is set at $50,000 annually.

Key Responsibilities

  • Deliver timely and courteous support throughout the organization, whether in person, via phone, or through email.
  • Participate in meetings as IT Support when requested by the Help Desk Manager, particularly for conference room technology.
  • Adhere to established service operations, policies, and procedures.
  • Ensure prompt, courteous, and thorough resolution of user inquiries.
  • Diagnose and resolve hardware and software issues primarily within a Windows environment.
  • Log and document all incoming tickets, emails, phone calls, and in-person requests for IT assistance.
  • Travel to various locations to troubleshoot and resolve technical issues.
  • Document, track, and monitor technical challenges and their solutions.
  • Prepare activity reports for management review.
  • Notify management of recurring technical issues.
  • Direct issues to the appropriate resources as necessary.
  • Identify and escalate urgent situations that require immediate attention.
  • Manage help desk software effectively.
  • Cooperate with the licensee and department staff during any inspections, inquiries, or investigations.
  • Additional duties and responsibilities may be assigned as needed.
Minimum Qualifications
  • At least one year of professional experience in IT support.
  • Experience with audio/visual equipment is a plus.
  • Possession of a valid Driver's License.
  • Proficiency in Active Directory, Office365, various web browsers, and computer hardware.
  • Experience supporting Android and iPhone devices, as well as Mobile Device Management, is advantageous.
  • Familiarity with MAC OS is also beneficial.
  • Knowledge of printer management is required.
  • Experience with LAN administration is preferred.
  • Strong logical troubleshooting skills.
  • Excellent time management, interpersonal skills, and attention to detail.
  • Understanding of best security practices and a commitment to ongoing professional development.
Why Choose Community Options?
  • Comprehensive Insurance Benefits (Medical, Dental, Vision).
  • Paid Holidays, including a special Birthday Holiday.
  • Generous Paid Time Off (PTO).
  • Employee Incentive and Discount Programs.
  • 403b Retirement Savings Plan.
  • Exceptional opportunities for career advancement.
Community Options is an Equal Opportunity Employer M/F/D/V.

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