IT Support Specialist

10 hours ago


Glen Allen, Virginia, United States Sourcepass Full time
Job Title: Staff Augmentation Technician

We are seeking a highly skilled Staff Augmentation Technician to join our team at Sourcepass, an IT consulting company with a rich history of providing network support and innovative solutions since 2001.

As a Staff Augmentation Technician, you will be responsible for providing Level I IT Support and Break/Fix resolution from our client's location. You will need to have patience and the ability to ask the right questions to uncover details critical to the resolution of issues.

Key Responsibilities:
  • Set up and configure Slack workspaces, channels, and user accounts
  • Create and configure user accounts in Google Workspace
  • Manage user access levels, permissions, and group memberships within Google Workspace
  • Execute thorough offboarding procedures for departing employees, including account deactivation and data management
  • Provide technical support to users experiencing issues with Google Workspace applications
  • Create and configure user accounts within the Active Directory
  • Ensure accurate setup of user profiles, including group memberships, permissions, and access levels
  • Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations
  • Solid understanding of networking protocols, services, and security principles
  • Effective communication skills for user support and collaboration with IT teams
  • Proven experience in network configuration, troubleshooting, and maintenance
  • Knowledge of Mobile Device Management systems and solutions
  • Monitor security alerts and events to identify and respond to potential security incidents promptly
Requirements:
  • 3-5 years of work experience providing technical support
  • Proficiency with all current Windows operating systems mandatory, Apple desirable
  • Server Experience preferred
  • Active Directory
  • O365 Administration and Troubleshooting
  • Mobile Device Management – MDM
  • SonicWall Firewall Experience preferred
  • Basic understanding of networking concepts such as Routing/Switching/VLAN's
  • VMware experience is a plus
  • Azure experience is a plus

CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.



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