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Fraud Customer Support Senior Specialist

2 months ago

Glen Allen, Virginia, United States Citizens Bank Full time
About the Role

We are seeking a highly skilled Fraud Customer Support Senior Specialist to join our team at Citizens Bank. As a key member of our Customer Service and Call Center team, you will be responsible for providing exceptional support to our customers in resolving fraud-related issues.

Key Responsibilities
  • Respond to customer inquiries and resolve fraud-related issues in a timely and professional manner.
  • Collaborate with internal teams to investigate and resolve complex fraud cases.
  • Develop and maintain knowledge of fraud trends and techniques to stay ahead of emerging threats.
  • Provide training and guidance to junior team members on fraud detection and prevention best practices.
Requirements
  • 3+ years of experience in fraud customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of fraud detection and prevention techniques.