Fraud Customer Support Senior Specialist

1 week ago


Glen Allen, Virginia, United States Citizens Bank Full time
About the Role

We are seeking a highly skilled Fraud Customer Support Senior Specialist to join our team at Citizens Bank. As a key member of our Customer Service and Call Center team, you will play a critical role in providing exceptional support to our customers.

Key Responsibilities
  • Respond to customer inquiries and concerns related to fraud in a timely and professional manner.
  • Investigate and resolve customer complaints in accordance with bank policies and procedures.
  • Collaborate with internal stakeholders to identify and prevent potential fraud risks.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a financial institution.
  • Strong knowledge of fraud prevention and detection techniques.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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