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Client Support Specialist I

2 months ago

Glen Allen, Virginia, United States CorVel Corporation Full time

The Client Support Specialist is tasked with managing inquiries from clients and providers through various communication channels including email, fax, phone, or written correspondence, ensuring compliance with contractual obligations and state regulations as well as client directives.

This position is remote, but candidates must reside in or around the designated area.

KEY RESPONSIBILITIES:

Respond to incoming phone calls and return missed calls Handle emails from clients, providers, and internal referral offices Review historical data of providers in relevant systems Collaborate with Supervisors or other departments to clarify responses to inquiries Reach out to providers to discuss findings at the appropriate level Maintain necessary reports and spreadsheets Consistent and punctual attendance is required Perform additional tasks as assigned

REQUIRED SKILLS & KNOWLEDGE:

Understanding of Workers Compensation fee structures and regulations Strong verbal and written communication abilities Excellent organizational skills with the ability to manage multiple tasks Attention to detail Proficiency in Microsoft Office applications Familiarity with medical terminology and coding

EDUCATION & EXPERIENCE:

High school diploma or equivalent Experience in customer service within Managed Care and Benefit Administration sectors

COMPENSATION:

CorVel adopts a market-based approach to compensation, and salary ranges may differ based on location. Pay rates are determined by considering factors such as federal, state, and local minimum wage laws, geographic location differentials, job-related skills, experience, qualifications, internal equity, and market conditions. Salary ranges are subject to change.

For positions with levels (I, II, III, Senior, Lead, etc.), new hires may be assigned to a different level based on an assessment during the interview process, taking into account experience, qualifications, and overall suitability for the role. This level may influence the salary range, and any adjustments will be clarified during the offer process.

Pay Rate: $20.50 per hour

A comprehensive list of our benefits can be found on our company website.

ABOUT CORVEL:

CorVel, recognized as a certified Great Place to Work Company, is a national leader in providing innovative risk management solutions across the workers' compensation, auto, health, and disability management sectors. Established in 1987 and publicly traded since 1991, our ongoing investment in human capital and technology allows us to deliver cutting-edge and integrated solutions to our clients. We pride ourselves on being a stable and growing organization with a supportive culture and numerous career advancement opportunities. Our workforce of over 4,000 individuals across the United States embodies our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees, including Medical (HDHP) with Pharmacy, Dental, Vision, Long-Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.

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